Help & Support

It’s our job to make sure that you have the best Printing experience you can with us. Our reasoning? We value our customers business, and we believe that if you’re happy the first time, you’ll be more than happy to come back. On the following page, we have brought together a few FAQs that we have been asked by customers quite regularly.

The prices you charge are cheaper than other printers, does this mean you are cutting out on quality?

Not one bit. Compared to a lot of other printers we print all of our products using an incredibly efficient printing model, meaning we gain economies of scale and can, therefore, reduce prices, which is then passed onto you!

When will my print arrive?

With every product, we will always give you a guaranteed timeframe within which your product will be delivered. These range from 2 to 7 days, depending on the product, quantity and lead time. But if you are in need of your product in a hurry, then never worry as we can sometimes send them out the same day that they are printed, just give our customer services team a shout to arrange this.

Any delivery times and schedules that we let you know are from when your artwork is signed off to the dispatch of your order. If there are delays in getting your artwork signed off, it will only result in delayed delivery.

Can you make sure the colours match my previous print?

Within our Print Production room, we use only the latest state of the art technology to ensure that the colours used for your work are brought through as best as possible. This may result in your order not being represented exactly the way it was beforehand, however, we hope you’ll be in agreement with us that it looks much better!

Can you help me with the design?

We would be happy to. Within our building, we have a team of 11 of the best designers in Ireland, each with their own speciality and skill set, here to help you with any design needs you may have. Printed materials are what we do best here at Kaizen Print, it’s what we know. Let us help you through the whole process.

I'm a designer myself, can I submit my own artwork?

That is not a problem. The only thing that we request is you have a read through our Print Submit Guidelines before you begin. The print process that we use is a little different than that of other printers, so it just makes it a little easier for everyone. Our templates are available to download here.

How do I order?

1) Find the product you are after
2) Choose your product specifications and turnaround
3) Make your payment
4) Upload the artwork - high resolution print ready pdf please
5) Your print will be delivered to you within the timeframe given

How do I pay?

We are happy to say that we accept the following payment methods:

Bank Transfer

Can I collect print from your office?

When placing your order you have the option to collect your work from our physical building. As well as this, however, you can pop in even if you haven’t placed an order, to chat with a sales team member, a designer or look at samples. We’re situated at 3 Jennymount Business Park, Belfast BT15 3HN and are more than happy to help.